Support
Need a hand?
Email support@fylom.com with your account email and a short note. Playback, billing, and generation issues get the fastest replies.
What is Fylom?
Fylom turns what you’re curious about into audio. Type a topic, question, or something you saw in the news, and Fylom researches it and generates an episode just for you.
How do I generate an episode?
Type whatever you’re curious about. The producer plans an episode, you confirm it, and we take it from there. You can revise the plan before generating.
How long does generation take?
A few minutes. You’ll get a notification when your episode is ready, so you don’t need to wait around.
My episode failed. What now?
Tap retry on the episode. If it fails again, email us with your account email and the episode title and we’ll sort it out.
Is the content accurate?
Episodes are researched and written by AI, and it can get things wrong. Treat them as a starting point, not a source of record. More in our accuracy disclaimer.
What does Fylom know about me?
Fylom remembers what you listen to and what you tell the producer, so episodes get sharper over time. You can see everything it knows and delete any of it in the app.
How do I change or cancel my plan?
Subscriptions bought on iOS or Android are managed through your App Store or Play Store account. For anything else, or invoices, email us and we’ll handle it.
How do I delete my account?
Sign in, open Settings, and tap Delete account. Your account deactivates immediately and is permanently deleted after seven days — sign back in before then if you change your mind. Full details. To make Fylom forget what it knows about you without deleting the account, delete your data instead.